Privacy Policy

When you sign up for ServEase, we collect information you provide directly, including your name, email address, business name, and payment details.

When you use the platform, we collect usage data such as features accessed, pages visited, and actions taken within the application.

We also collect technical information such as your IP address, browser type, device type, and operating system for security and performance purposes.

We use your information to:

• Provide, operate, and improve the ServEase platform

• Process payments and generate invoices

• Send transactional communications such as booking confirmations, reminders, and account updates

• Send product updates and marketing communications where permitted

• Comply with legal obligations and resolve disputes

For EEA and UK users, we process personal data based on contractual necessity, legitimate interests, legal obligations, and consent where applicable.

We do not sell your personal data. We share data only with trusted service providers who help us operate the platform.

• Payment processors such as Stripe and PayPal

• Cloud infrastructure providers

• Analytics tools, where analytics is enabled

We may disclose data if required by law or to protect ServEase, our users, or the public.

We retain data for as long as your account is active or as needed to provide services. After cancellation, data is retained for up to 30 days and then deleted unless a longer period is required by law.

Some providers may process data outside your country. Where this happens, we use appropriate safeguards such as standard contractual clauses or equivalent protections.

We use industry-standard security measures, including encryption in transit, encryption at rest, restricted access, and regular security reviews.

No system is completely secure. Please use strong passwords and notify us of suspicious activity.

We use cookies and similar technologies to operate and improve ServEase. Essential cookies are required; optional analytics cookies help us improve the service.

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data.

To exercise these rights, contact privacy@servease.io.

ServEase acts as a data controller for account and billing information, and as a data processor for customer and booking data you manage in the platform.

We may update this policy from time to time. When we do, we will update the last updated date.

• Email: privacy@servease.io

• ServEase Ltd, Calle Francia 2A, 03360 Callosa de Segura, Alicante, Spain